FAQ

At what age should I begin training my dog?
It is important to train your dog from the first day they arrive home. This will help create good habits and boundaries from the start and will prevent bad behaviors from becoming habits.

How do I get started?
In order to begin training, please sign up for the program you would like. Once the program is purchased, we will be in touch with you to schedule your first session.

What are your hours?
Sessions can be scheduled Monday-Friday 9 AM - 7 PM.

How long are the sessions and what is covered?
In-person sessions are 1 hour long, and virtual sessions are 45 minutes long. All sessions are customized to your specific needs. Lesson plans and email support are provided between sessions.

If I purchase a program, how often are the sessions scheduled?
Sessions are scheduled usually on a weekly basis. It is recommended to complete a training program no later than 3 months from the purchase date. Sessions that are not used 6 months after the purchase date will be deemed as lost.

What methods of payment do you accept?
All major credit cards, cash or checks are accepted forms of payment.

What is the cancellation policy?
Cancellations must be made 24 hours before a scheduled session, otherwise it will be counted as used.

What do I need to prepare for a session?
An email will be sent to you the day before your session with specific instructions for feeding (or not) your pup prior to the session. Please have your pup's favorite treats handy, as well as a harness and standard 3-5ft long nylon leash.

What will my puppy learn in the group classes?
During the group classes, your puppy will learn essential basic obedience commands, as well as key socialization skills.

What shots does my puppy need to attend the group classes?
Proof of distemper and parvo shots are required for attendance.

How many puppies are in the group classes?
We accept from 3-7 puppies per course to keep the class size small and give each puppy the attention they deserve.